What should a collector do if they find out that an attorney represents a member?

When a collector discovers that a member has retained an attorney, it is essential to respect the legal boundaries established by this representation. By contacting the member's attorney for all future communications, the collector ensures that they are adhering to the Fair Debt Collection Practices Act (FDCPA), which prohibits collectors from communicating directly with individuals once they are aware that the individual is represented by an attorney regarding the debt.

This action protects the rights of the member and maintains the integrity of the debt collection process. It allows the attorney to handle the communication on behalf of their client, which is often a legal safeguard for individuals facing collection actions. Engaging with the attorney not only aligns with legal requirements but also establishes a formal channel for discussion and potential negotiation concerning the debt.

In contrast, continuing direct communication with the member or ignoring the attorney's representation would violate ethical standards and could lead to legal repercussions for the collector. Notifying the member of their debts is also not appropriate once an attorney is involved, as it circumvents the legal process established by the engagement of legal counsel. Therefore, contacting the member's attorney is the correct and lawful approach.